Messaging Inbox app

The Facebook Messenger CRM integration to sync your chats with Pipedrive

You already know how important syncing your tools with Pipedrive is for sales. Facebook is no different: Using the right integration is often a make or break, especially when it’s time-sensitive.

Introducing Pipedrive’s Facebook CRM integration, Messaging Inbox app, which helps you centralize your business’s communications and speed up your closing time through powerful shortcuts.

Free 14-day Pipedrive trial. No credit card required.

With the messaging app you can:

See all Facebook Messenger conversations in Pipedrive

Assign Facebook conversations to team members

Create a new contact or link a chat to an existing one

SOFTWARE FEATURE

Centralize your CRM and social media communication

Pipedrive makes it easy to fuel your sales pipeline with your business page’s Facebook Messenger messages. Respond to messages and add the conversation to a deal – right in your CRM.

Centralize your social media chats, follow-up emails and customer data from other channels. With handy features and add-ons like LeadBooster and Campaigns, Pipedrive helps you keep all your conversations in one place.

SOFTWARE FEATURE

See all Facebook Messenger conversations in Pipedrive

Enhance your customer relationship management processes with data and leads from Facebook.

Using Pipedrive’s Messaging Inbox app, you can add context to your contacts, address your prospects’ needs better and offer them appropriate solutions.

The app enables you to reply to leads, deals and contacts’ messages – all from within Pipedrive and in real time.

SOFTWARE FEATURE

Assign Facebook conversations to team members

Close collaboration is key to success in sales.

Suppose your lead or deal requires support from a colleague. Contacting your teammate, asking them for help and then waiting for their response wastes valuable time.

Pipedrive’s Messaging Inbox app allows you to assign a chat to any team member from Pipedrive, triggering notifications to help you keep your contacts close and sales-ready.

SOFTWARE FEATURE

Create a new contact or link a chat to an existing one

Some of your sales communication is with existing customers and some represents a new sales opportunity. Rather than sorting through your chat history and copy-pasting messages or contact information–a tedious and time-consuming process–you can use Pipedrive’s Messaging Inbox app to create a new lead or deal or link a chat to an existing contact.

Make contacting your business easy

There are so many ways your customers can get in touch via Facebook Messenger, making you seem more accessible and approachable.

These options include:

  • Directly on your Facebook page

  • Facebook click-to-Messenger ads

  • A link on Facebook

  • A Facebook chat widget on your site

  • QR codes linking to Messenger

Pipedrive syncs all your Facebook Messenger conversations so you can manage multiple modes of contact in one place.

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Facebook Messenger CRM FAQs

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments

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