Take or make calls. Send and receive SMS. Set up IVRs! Aloware's omnichannel Cloud Contact Center logs calls, SMS and contact actions in Pipedrive

Aloware's Pipedrive integration automatically pushes calls, messages and voicemail to your Pipedrive CRM.

When you answer calls on Aloware, use our dialer to contact someone or send and receive text messages. This integration logs all customer communication within your CRM to streamline your sales and support process.

The Aloware-Pipedrive CRM integration syncs contact data (name, phone number, call notes, call tags, SMS attachments) into Pipedrive. Furthermore, you can check the content of the SMS or listen to the recording of a call.

Features:

• Call and SMS logging
• Listen to recorded calls
• Check SMS messages
• All your communication records in one place

Setup and installation

For existing accounts :

1. Log in to your Aloware account https://app.aloware.com/
2. Go to the "Company" tab, click "Integrations" and turn on "Pipedrive Integration"
3. Click "Authorize with Pipedrive"
4. When on Pipedrive website, click on "Allow and Install"
5. All done!

Click to call:

You may need to download Aloware's free Chrome Extension from Chrome marketplace to enable click to call from Pipedrive. This integration requires a paid Aloware account. Start by creating an Aloware account, then navigate to Settings > Integrations and enable Pipedrive. You will then be prompted to allow the authentication.

The rest is automatic. Like magic.