By integrating netelip’s virtual PBX with Pipedrive, we avoid the loss of customer information that is not subject to any type of follow-up.

• Make and receive calls from Pipedrive: You will be able to make or receive calls directly from your web browser.
• One-click dialing: Call your contacts from Pipedrive with a single click from the phone number link or by selecting the netelip calling app.
• Inbound Call popups: When you receive a call in Pipedrive you will identify the name of the contact with their customer file.
• Direct and indirect forwarding to phone numbers: Forward all calls directed to your phone to a different number, previously programmed, inside the national territory or to international numbers.
• Compatible with call queues and IVR: Automatically routes calls and receives calls according to a defined strategy. Inbound calls will be "queued" listening to on-hold music and a customizable voice-over.
• Record call details: Once the call is finished and answered, it will be recorded in the contact's activities. If you have contracted call recordings together with vDrive, the call recording will also be recorded.

With these simple steps, you will have both tools integrated in a matter of minutes.

• Log in with your customer account
• Activate the Virtual PBX from netelip's private customer panel
• Configure the extension on your IP device
• Authorize the Pipedrive integration
• Assign a Pipedrive user to the Virtual PBX

To use the netelip dialer Extension correctly, it is necessary to enter the username and password of the netelip extension SIP account.