Toky
by Toky Inc
Communicate with leads, Manage my accounts
Sign up to installMake and receive business calls from your website or Pipedrive, all in one place.
Toky is a full-featured business phone system that allows your customers and team to communicate seamlessly using the internet.
With virtual phone numbers from around the world, you can stay reachable no matter where your company is based.
Our Pipedrive integration and other business tools will allow you to get in touch with your contacts with a single click. Toky also logs details of every call you make, so your team can focus on sales and customer support processes.
With an ample set of features, including call recording, voicemail, SMS, speech to text and very affordable rates, you can be sure that your business’ communications needs are taken care of.
After clicking “Install now” in Pipedrive’s Marketplace and agreeing with the permissions, go to the integrations menu in your Toky Dashboard, and click on “Connect” to start the integration. Pipedrive will ask for permission for the application. Please click on “Allow.”
You will then be redirected to the Pipedrive integration page in Toky, where you should:
After following these steps, Toky will synchronize contacts’ phone numbers, deals and organizations from Pipedrive. This could take a few minutes.
The integration will then be ready to use. Every call you make or receive in Toky will create an activity associated with a phone number of a contact, deal or organization.
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Hay muchos bugs
So far all good
I have used them for almost 2 years but they have changed their pricing and removed features and reserved them for higher pricing tiers. I am really disappointed and I am looking to switch. The call quality is also not great a lot of the time, but I put up with it before because it was affordable. It isn't cheap anymore. I cannot recommend it. You can get more for the same price or even less with other options.
I have tried many of the phone integrations and haven't been thrilled with any of them. Toky gave me a lengthy trial and I liked it better than some of the others, but I've decided to use another provider and wish one of them put together a product that works well for me. Toky's integration is different than most others in that they don't do a contact synch, so if you want to see the contact's name, you place the call from pipedrive vs. toky. You can upload a CSV file of contacts to Toky, but they don't auto update, so it's not ideal if you add/delete contacts. Also, like many mobile apps, their phone system gets interrupted when you get a call on your mobile's native dialer, which is a big issue if you use their mobile app often. Also, I wish they had conference calling, but this is less important for me. I had an okay experience with their service team, with some fast responses and some slow ones. Overall, it's an okay system for some and their pricing is better than many options, but I'm moving on.
Really like the tight integration between Pipedrive and Toky. Both Apps have a bi-directional update feature, whether you use Toky direct or Pipedrive for phone calls or SMS messages...which is great. I use a simple copy and paste technique from pre-defined SMS messages (which I keep in Notepad) when I need to text somebody (just changing their first name). Its a very efficient and quick way of communication for new enquiries I receive in Pipedrive. The Toky SMS mailshot feature (which is a simply add-on for Google Sheets), is also an incredible effective way of reaching out to customers - and a log of that is added to Pipedrives notes for each customer. I can then watch inbound SMS replies appear in Toky, and respond quickly (with the log captured in Pipedrive). I would recommend this combination of CRM and Toky communication tool, to make your life easier if you need to respond to lots of customers in a proactive way.
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