Send and Receive WhatsApp messages with WhatsApp Business API integration

Disclaimer: This integration is not endorsed by WhatsApp Inc.

Utilize WhatsApp Business API to seamlessly and efficiently communicate with Pipedrive customers. This application allows you to send and receive WhatsApp messages directly from within any Person, Organization or Deal. Furthermore, view the complete chat history and conduct conversations from the WABA panel. View the details of each message sent and received as notes within the contact.

Receive real-time in-app and desktop notifications for incoming WhatsApp messages. The Pipedrive admin can allow multiple users to utilize a single WABA number without sharing the credentials.

Access the WABA Inbox, a dashboard to view and manage all your WhatsApp conversations cumulatively. Here you can name and label each contact to keep track of the status. Assign conversations to yourself or any other Pipedrive user. The WABA Inbox allows multiple Pipedrive users to simultaneously manage all WhatsApp conversations in one place. Easily access your Facebook-approved message templates and send messages to contacts. Add Notes within the conversation to keep track of the happenings of the contact. Pin any message to access important details instantly. Setup Reminders within any conversation to connect with customers at the perfect time. Filter conversations based on the assignee, label and so on. Also, search for a particular contact and initiate a conversation with new contacts in no time.

Installation

• Visit the Pipedrive App Marketplace where you can install the extension WhatsApp Integration for Pipedrive.
• Click on 'Allow & Install' to authorize your Pipedrive account
• Contact us for the instant setup of the WhatsApp Business API application
• Enter the App Id provided post the WABA configuration to authorize WABA

Check out the detailed installation process here.