Pipedrive is committed to the highest level of integrity and ethical business conduct. We believe in developing and maintaining strong relationships with vendors, suppliers, contractors, resellers, agents and partners (“Partners”). Critical to fostering and maintaining this relationship is a shared commitment to high ethical standards.
All Partners agree to comply with this Code and are responsible for ensuring their suppliers, representatives, agents, contractors and subcontractors (“Third Parties”) also comply to the same or higher standards. If any of the requirements in this Code conflicts with applicable law, the law takes precedence. Partners must promptly inform Pipedrive of any known or suspected area of non-compliance.
Pipedrive is committed to ensuring that working conditions in our supply chain are safe, employees are treated with dignity and respect and that business operations are environmentally responsible.
Non-Discrimination
Partners will value diversity, equity, and inclusion in the workplace. Partners will not discriminate against their employees or candidates for employment on the basis of any protected class including race, color, religion, national origin, gender, age, disability, pregnancy, political affiliation, union membership, veteran status, marital status, citizenship status, creed, sexual orientation or as otherwise provided by applicable laws.
Respectful Work Environment
Partners must be committed to a harassment-free workplace. Partners may not threaten or subject employees to harsh or inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, mental coercion, or verbal abuse.
Forced Labor
Partners will not use forced or involuntary labor whether in the form of prison labor, slavery, bonded labor or any other form of human trafficking. Partners shall not require any worker to surrender control over original identity documents or work permits. Employees should be allowed to freely terminate employment and enjoy freedom of movement. Partners will ensure it has adequate controls to ensure compliance with this requirement by it and its Third Parties. Partners may be audited for compliance with this provision.
Child Labor
Partners must comply with all applicable minimum age laws and requirements and will not employ any person under the age of 15, under the age for mandatory education, or under the minimum age for employment in the country - whichever age is highest.
Conflict Minerals
Partners will not source from companies manufacturing products containing tantalum, tin, tungsten or gold derived from the Democratic Republic of the Congo and/or surrounding countries due to the human rights abuses involved in mining in these regions.
Working Hours
Partners’ employee working hours will conform to local labor laws and will not be excessive. Partners’ employees should be granted a minimum of at least one day off every seven-day period.
Wages and Benefits
Partners will fairly and competitively compensate their employees in compliance with applicable local and national wage and hours laws. Partners will not make deductions or withhold compensation from employee wages that are not agreed to in a signed contract and allowed under governing law.
Freedom of Association
Partners will not interfere with the legal rights of employees to associate with groups of their choice, including the right to form or join trade unions and to engage in collective bargaining.
Health and Safety Practices
Health and safety are fundamental to all businesses. Partners must provide employees with a safe work environment consistent with all applicable laws and regulations including, but not limited to, implementing procedures and safeguards to prevent, manage, and track workplace hazards, work-related accidents and injuries.
Environmental Practices
Partners should be committed to sustainable development and minimizing the negative impact of their operations on the environment including complying with all local environmental laws and regulations.
Pipedrive expects its Partners to conduct business ethically, transparently and in compliance with all applicable laws and regulations.
Bribery and Corruption
Partners must not offer, promise, give or receive bribes or any other form of inducement, regardless of the value, with the intention or appearance of influencing a business decision or securing an improper business advantage, whether directly or through a third party.
Partners shall implement adequate controls to prevent, detect, oversee and audit employees or its suppliers and affiliates from committing offenses of bribery or corruption. The effectiveness of such controls should be reviewed and updated regularly to ensure that they are effective.
Gifts and Hospitality
The exchange of gifts and hospitality is often used to build normal business relationships. However, it can create an actual or perceived conflict of interest or an improper or unfair business advantage.
Partners must ensure that any offering or receipt of any gift or business hospitality does not violate any law and is consistent with reasonable market customs and practices. Extravagant or lavish gifts, meals, entertainment or travel expenses, must not be given or accepted particularly where they are disproportionate, frequent or provided in the context of ongoing business negotiations.
Conflict of Interest
Partners must ensure that they supply or provide goods and/or services to Pipedrive in an open and transparent manner. Any actual or potential conflicts of interest must be disclosed immediately.
Business records
Partners must create and maintain accurate books and records of transactions in compliance with all applicable laws and regulatory requirements. Appropriate accounting controls must be in place and followed.
Financial crimes
Partners will have appropriate controls to prevent against and detect fraud, money laundering, terrorist financing or tax evasion in regards to its own operations or with third parties with whom it has contractual relationships.
Fair Competition and Antitrust
Partners will not propose or enter into any agreement with another company or potential supplier to fix prices, terms and conditions of sale, costs, profit margins or anything similarly prohibited by law. Partners will ensure its controls are adequate and able to detect violations.
Sanctions
Partners must comply with all applicable import and export control laws and regulations including sanctions, embargoes, and anti-boycott rules. Partners are expected to understand any sanctions, import and export control requirements relating to their work, and ensure their operations comply with these requirements.
Responsible Artificial Intelligence
Partners must comply with applicable laws, regulations and industry standards regarding the ethical and responsible use of artificial intelligence (including the EU AI Act, GDPR and other relevant laws); disclose the use, purpose and applicable risk classification of any AI Systems engaged or offered by Partner; ensure AI system transparency, human oversight and non-discriminatory outcomes; provide sufficient technical documentation and impact assessment summaries as needed for Pipedrive to fulfill its legal and ethical obligations concerning AI; and promptly notify Pipedrive of any serious incidents involving the AI System that could impact safety, compliance or risk profiles.
Partners have established systems and controls in place to demonstrate compliance with this Code. This includes demonstrating the compliance of those in their own supply chain.
Pipedrive takes ethics and compliance with laws seriously. Pipedrive reserves the right to terminate any related contracts with any Supplier who fails or refuses to comply with this Code.
Approved 21.03.2025