Customer data management software
Customer data management (CDM) software organizes all types of contact data, from purchase histories and preferences to contact timelines.
Businesses use CDM tools to better understand existing and potential customers, personalize interactions and build profitable relationships.
Pipedrive gives you a clear view of your audience so you can tailor your sales and marketing efforts to engage the right people.
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Pipedrive’s key customer data management features and add-ons
Features that support customer data management best practices help you understand your customer base and deliver value with every interaction.
What to look for in customer data management software
With so many customer data management tools available, knowing which will deliver the best ROI for your business can be tough.
Prioritize the following features when comparing providers and their products.
Contact management automation. Keep track of customer needs with automated sales notifications.
Effortless lead generation. Get leads from various sources to expand your customer database.
Integrations. Sync customer data across various apps with more than 400 useful integrations.
Market segmentation. Sort contacts using demographic data to boost customer engagement with targeted marketing.
CRM data import and export. Import data from spreadsheets and other tools to minimize disruption.
Add, view and edit customer data from anywhere
Being tied to a single location slows sales teams down and hinders customer experiences.
A cloud-based customer data management system with mobile functionality frees up reps to work anywhere with an internet connection.
Pipedrive lets users access their customer data on a range of devices and browsers. Use the iOS or Android app or pull up contact information in your web browser.
Learn more about mobile CRM.
Make sense of sales data with custom dashboards
If you don’t understand your sales data, you’ll never know if your customer information is contributing to profitable decision-making.
Custom dashboards give you accessible insights that let you gauge your CDM strategy’s effectiveness.
Pipedrive’s sales insights allow users at all levels to spot winning patterns and improvement opportunities, so your company makes the most of its customer data.
Learn about Pipedrive’s sales dashboards.
Share customer data with the rest of your tech stack
Inconsistent data stored across apps and software leads to confusion and poor business decisions.
Third-party integrations align CDM software with other sales and marketing tools to ensure data is clear and accurate wherever you view it.
Feed customer information into Pipedrive from email platforms, VoIP tools, messaging apps, social media channels and data storage clouds to keep data quality high across your organization.
Explore the Pipedrive Marketplace.
Collect relevant customer data with custom web forms
Irrelevant and incomplete data clogs up your CRM and distorts the view of your target audience.
Custom web forms streamline your data collection efforts. They help you collect information to improve marketing campaigns and deliver better customer experiences.
Pipedrive’s Web Forms feature allows you to create personalized, embeddable forms for your website so you can deliver customer-centric services.
Explore Web Forms.
Over 500+ integrations
Expand the capabilities of Pipedrive with hundreds of apps and integrations
LeadBooster
LeadBooster is a paid Pipedrive add-on designed specifically for lead acquisition and management.
Its four-in-one toolkit helps you capture high-quality leads before they drift elsewhere:
Prospector. Discover high-value leads from a database of more than 400 million individual and business profiles.
Chatbot. Cut lead response times with automated communication and store the most valuable contact details in Pipedrive.
Live Chat. Get updates when leads need attention and deliver great customer experiences at pivotal touchpoints in the buyer journey.
Web Forms. Capture website visitors’ contact data.
How Pipedrive helped Inkwell grow revenue by 167%
Content marketing agency Inkwell struggled to track complex customer data – including multiple contacts for each company and personal details about each contact – with a spreadsheet alone.
Switching to Pipedrive allowed the company to store plenty of valuable lead information while maintaining a clear workflow. Inkwell’s year-on-year revenue grew 167% after adopting our customer data management platform.
“The move to Pipedrive made [customer data management] so much more user friendly, so it’s more likely people will use it and use it in the right way.”