What is the best CRM for customer support teams?

The best CRM for your customer support team depends on the specific needs of your reps and the features most important to you. Some features to look for include contact management, chatbot support, automation tools and analytics.

How can CRM support software help my business?

CRM support software can help all sorts of businesses – from brick-and-mortar companies to ecommerce stores – get a better understanding of their customers and provide them with the best possible service. Instead of relying on written notes and spreadsheets, small businesses and startups can scale their support by adopting a CRM. At the other end of the scale, enterprise companies can use a CRM to keep that personal touch when dealing with customers while still maximizing profitability.

CRM support software

To provide the best customer support, you need a complete picture of your customers and their needs.

Customer relationship management (CRM) software centralizes all of your customer information in one place so you can monitor and track customers through the sales funnel and beyond.

Find out how Pipedrive CRM support software can streamline your processes, drive customer satisfaction and boost customer retention.

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Pipedrive’s CRM features for customer support

Manage contacts

Save hours of research and enrich contacts with key details using the Smart Contact Data feature to learn more about contacts

Automate workflows

Eliminate unnecessary manual tasks, streamline your support process and save time with advanced workflow automation

Optimize your emails

See a complete history of your communication and send personalized emails based on your customer’s preferences

Customize your support

Capture unique customer information with custom fields so you always have the details you need to deliver five-star support

Track activities

Manage your customer support team, assign tasks and track support activities, including phone calls, emails and meetings

Gather insights

Measure customer support metrics and analyze your results to spot winning patterns and optimize your support

What to look for in a CRM for customer support teams

When trying to decide on the right customer support CRM solution, look for three key features.

Easy to use: A simple CRM streamlines the process, so your teams spend less time learning how to use the software and more time providing support.
Transparent pricing: Some CRM solutions look like a great deal but lack essential features. Others charge a premium for features you’ll never use. Look for a smartly priced support CRM solution, so you only pay for the features you need.
Integrations with your other customer support tools: Pick a CRM that will connect all your apps so your support teams can always access the data they need.

Provide customers with tailored service and support

It’s impossible to provide your customers with timely and relevant support when you don’t have all the details.

CRM software stores all of your customer data in one central location, giving you all the information you need to offer personalized support.

Pipedrive makes it easy to collect and enrich all of your customer information, then share it with everyone on your team.

Learn more about Pipedrive’s contact management features.

Personalize touchpoints for greater engagement

Managing communication across multiple channels can be frustrating for both your customers and your support teams.

The right CRM support system provides a comprehensive record of all your customer interactions for a truly omnichannel approach.

Pipedrive lets you review the history of your customers’ calls and emails with integrations for popular social media and communication platforms.

Discover Pipedrive’s email and communication tracking features.

Never forget to follow up again

Customer support queries can fall through the cracks when you don’t have the right systems in place.

CRM solutions give customer support teams an overview of all customers and any outstanding issues throughout the customer journey.

With Pipedrive, customer success teams can also schedule reminders for follow-up tasks and automated emails, so customers get the attention they need.

Find out more about Pipedrive’s Automation features.

How can we help?

Our CRM is designed to be simple to use and quick to get started. If you do need some help along the way, Pipedrive’s CRM support is always available.

Get support the way you need it:

Our Knowledge Base contains video tutorials, troubleshooting guides, FAQs and more.
Stay informed of Pipedrive’s operational status at all times.
Contact our Support team any time via chat or email.

Over 350+ integrations

Expand the capabilities of Pipedrive with hundreds of apps and integrations

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Campaigns by Pipedrive

Campaigns by Pipedrive brings marketing and sales under one roof, so you can grow and nurture your target audience into sales-ready prospects.

Unify sales and marketing data in one place

Craft beautiful campaigns in minutes

Segment your audience to win prospects

Improve engagement with real-time reporting

Starting from

$32.50

per company per month, billed annually
or $39 per company per month, billed monthly

Learn more

How Marmelada Market improved its customer service and sales processes by 50%

Marmelada’s previous CRM system didn’t integrate well with the company’s other tools, which resulted in delays, errors and unhappy customers.

By switching to Pipedrive, Marmelada was able to define business processes and seamlessly integrate all of its systems. Its reps also saved time and improved their service by automating their document control, invoicing, email marketing and customer support.

“Pipedrive’s automation has not only saved us time but has significantly helped customer service ratings and revenue.”

Adielle Biton, Head of Sales at Marmelada

Read the case study

CRM for customer support FAQs

CRM support software can help all sorts of businesses – from brick-and-mortar companies to ecommerce stores – get a better understanding of their customers and provide them with the best possible service.

Instead of relying on written notes and spreadsheets, small businesses and startups can scale their support by adopting a CRM. At the other end of the scale, enterprise companies can use a CRM to keep that personal touch when dealing with customers while still maximizing profitability.

Used by over 100,000 companies in 179 countries

In the forecast view, we look at what deals are due to close this month, next month just to make sure everyone is really honest about what they should be working on.

Carolyn PearsonFounder, Maiden Voyage

One of the favorite features within Pipedrive is the email integration. It pulls all of the clients details in, so that we don’t have to think about it.

Erin and DrewFounders, Pro Arts

As a business owner, my favorite feature in Pipedrive is the statistics and being able to look at the dashboard and use those metrics to help each individual on the team.

Lisa CoyleCEO, 360 Payments