Textline is a business text messaging tool that empowers customer support teams by making it easy to send and respond to SMS and MMS messages.

Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business text messaging platform that offers the best customer support workflow, team collaboration and process automation tools. We add SMS and MMS capabilities to your existing landline or give you a new, textable phone number in your local area code. Your team shares one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously.

Key Features

• Shortcuts – Store templates for frequently used messages
• Transfers – Transfer text messages, similar to transferring phone calls
• Notifications – Receive desktop, email and mobile alerts
• Auto Responses – Use automated greetings and away messages
• Whispers – Leave private notes for internal team discussions
• Metrics – Understand customer interactions and monitor team performance
• MMS – Send and receive photos, videos and attachments
• Address Book – Sync all Pipedrive contacts into Textline

Textline's Pipedrive integration allows you to view text message conversations associated with deals in your sales pipeline. Your Pipedrive contacts will automatically sync to your Textline address book after integration, and all conversations you have in Textline will be tracked in your Pipedrive activities feed.

To integrate Textline and Pipedrive: *Log in as an administrator on both your Textline and Pipedrive accounts *From Textline, click the Gear icon > Organization Settings > Tools & Integrations *Click "Pipedrive" *Click "Connect", and enter your Pipedrive login information when prompted