Thulium

Thulium

by Thulium

Thulium is an omnichannel customer support tool. It connects you with your customers via phone, email, live chat, text and Facebook Messenger.

Support my customers

App screenshot
App screenshot
App screenshot

Description

Thulium is a browser-based CCaaS (Contact Center as a Service) on a mission to make customer interactions more effortless and frictionless.

Thulium and Pipedrive go hand in hand to improve your sales and support alignment. Key features:

  • All companies created in Thulium are automatically added to Pipedrive (important data like phone number, email address and address is automatically copied)
  • Switching between customer cards in Thulium and Pipedrive with just one click
  • While creating a new customer in Thulium, you can automatically add a new deal into Pipedrive
  • A list of deals from Pipedrive is displayed in the Pipedrive tab in Thulium’s customer card

Installation instructions

  1. Go to your Thulium account and log in as admin
  2. Select Administration -> Integration -> Pipedrive
  3. Configure the Pipedrive integration

Once you're done, all the above functionalities will be available in your Thulium application

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