Zendesk
freeinteractive features

Zendesk

by Pipedrive

freeinteractive features
freeinteractive features

Sync between Zendesk and Pipedrive to help your sales reps determine who to contact and when.

Support my customers

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App screenshot
App screenshot
App screenshot
App screenshot
This app is either entirely free or offers some features for free. There may be limits on how much you can use certain features for free, and you might need to open paid account to access all features.

Description

Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. Pipedrive is a powerful sales CRM and pipeline management software. Integrating the two helps sales and support reps see the bigger picture and improve their customer communication.

Using the Pipedrive-Zendesk integration, reps can access Pipedrive customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow.

By installing the app, Pipedrive users can pull the following information from Zendesk:

  • Ticket number, subject and status
  • Ticket creation date and last update time
  • Participants

And Zendesk users can pull the following information from Pipedrive:

  • Person name
  • Organization
  • Deal title and status
  • Deal value and its currency
  • Deal creation date

Features

Panels

Panels

Instantly see and interact with Zendesk as you dive into the details of your deals/contacts in Pipedrive.

Zendesk

Locations:deal detailsperson detailsorganization details

Installation instructions

  1. At the top of this page, click “Install now”
  2. A new window will open where you can permit Zendesk to connect with Pipedrive. Choose which Pipedrive account you wish to connect to. To proceed, click “Allow and Install”
  3. You will be directed to a new page. There, enter your Zendesk domain and click ‘Authenticate with Zendesk’. By clicking on this, you will be directed to a page that will allow Pipedrive to access your Zendesk account. Click ‘Allow’
  4. After installation is successful, you will be directed to your Pipedrive account
  5. To finish the installation, open the Zendesk Marketplace and search for the Pipedrive app. Once you open the listing, in the upper right corner click “Install”
  6. In the new window, choose which Zendesk account you wish to connect the app to, and click “Install”.
  7. If you are not logged in to your Zendesk account, you will be directed to a new page where you need to enter your credentials. Otherwise, you will be taken to the Zendesk Support apps page.
  8. Review Pipedrive app details and click “Install.” Your account is now connected and verified by Pipedrive and Zendesk

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User reviews (23)

User reviews (23)

Sign in to add a review.

Daniel Santos
Daniel Santos
November 19, 2024 · 17:05

Não sincroniza em todos os tickets.

AS
Arkadiusz Szafraniec
November 13, 2024 · 09:31

It should have a preview of the ticket description. Also, it would be great to have the possibility to place an internal note.

AR
Alasdair Rhodes
October 25, 2024 · 11:45

We have been using Zendesk since starting the business. It is very easy to use for both agents and customers and is very fast. Tickets can be updated from desktops or mobiles for engineers in the field. It has has enabled us to give excellent support quickly and efficiently. Support at Gripcom Limited VoIP Telephony

IU
Ilaria Ugazio
October 25, 2024 · 07:35

Very good but still improvable. I would like to add activities in bulk. Selecting multiple deals and add "Follow Up Call" to all

YP
Yamila Patrone
October 17, 2024 · 15:59

Today is working very slowly

Overall rating

4,0

400+ installs
5 stars

54%

4 stars

14%

3 stars

8%

2 stars

11%

1 stars

13%

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