Zendesk
by Pipedrive
Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. Pipedrive is a powerful sales CRM and pipeline management software. Integrating the two helps sales and support reps see the bigger picture and improve their customer communication.
Using the Pipedrive-Zendesk integration, reps can access Pipedrive customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow.
By installing the app, Pipedrive users can pull the following information from Zendesk:
And Zendesk users can pull the following information from Pipedrive:
Panels
Instantly see and interact with Zendesk as you dive into the details of your deals/contacts in Pipedrive.
Zendesk
Locations:deal detailsperson detailsorganization details
If you’re interested in this app, you might also like:
Sign in to add a review.
Não sincroniza em todos os tickets.
It should have a preview of the ticket description. Also, it would be great to have the possibility to place an internal note.
We have been using Zendesk since starting the business. It is very easy to use for both agents and customers and is very fast. Tickets can be updated from desktops or mobiles for engineers in the field. It has has enabled us to give excellent support quickly and efficiently. Support at Gripcom Limited VoIP Telephony
Very good but still improvable. I would like to add activities in bulk. Selecting multiple deals and add "Follow Up Call" to all
Today is working very slowly
54%
14%
8%
11%
13%
Use our powerful API to build awesome apps for either your company or for all Pipedrive users.
Build an app