ZIWO is #1 Cloud Contact Center Solution and it will allow expanding your market reach by connecting with customers in over 150 countries.

What You Can Do With The Latest Build of ZIWO-Pipedrive?

-Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call, and at the same time, the associated lead automatically will be opened.

-Select Preferable Language in which agent prefer, whether its in English or Arabic! All of ZIWO's components are in Arabic now!

-Make conference calls in which you’ll be able to talk to 5 or more people at the same time.

-After ending a call, all related details & activity will be logged directly into Pipedrive call history, and also you can view call logs via the smart dial-pad.

-An active link to the call recordings will show up, also you can find the call recording on the “Customers” section in Pipedrive.

-A Click to Call button will be placed next to the customer's phone number, so you can call your customers directly.

-Receive and view all incoming calls smoothly with a call pop showcasing all incoming calls within your Pipedrive account.

-Call history and voice recordings to get integrated immediately into a new lead for better traceability.

-Agent Statistics: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track.

To view full features please click here

How to integrate Ziwo with Pipedrive Please find the installation guide below:

https://docs.google.com/document/d/1aRp1MG6pdThRmd-TqBRVZOqQriy1feQ_r-1NsGviTdM/edit?usp=sharing

Start calling your contacts and watch your call activities!