Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. Pipedrive is a powerful sales CRM and pipeline management software. Integrating the two helps sales and support reps see the bigger picture and improve their customer communication.

Using the Pipedrive-Zendesk integration, reps can access Pipedrive customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow.

By installing the app, Pipedrive users can pull the following information from Zendesk:

• Ticket number, subject and status
• Ticket creation date and last update time
• Participants

And Zendesk users can pull the following information from Pipedrive:

• Person name
• Organization
• Deal title and status
• Deal value and its currency
• Deal creation date

1. At the top of this page, click “Install now”
2. A new window will open where you can permit Zendesk to connect with Pipedrive. Choose which Pipedrive account you wish to connect to. To proceed, click “Allow and Install”
3. You will be directed to a new page. There, enter your Zendesk domain and click ‘Authenticate with Zendesk’. By clicking on this, you will be directed to a page that will allow Pipedrive to access your Zendesk account. Click ‘Allow’
4. After installation is successful, you will be directed to your Pipedrive account
5. To finish the installation, open the Zendesk Marketplace and search for the Pipedrive app. Once you open the listing, in the upper right corner click “Install”
6. In the new window, choose which Zendesk account you wish to connect the app to, and click “Install”.
7. If you are not logged in to your Zendesk account, you will be directed to a new page where you need to enter your credentials. Otherwise, you will be taken to the Zendesk Support apps page.
8. Review Pipedrive app details and click “Install.” Your account is now connected and verified by Pipedrive and Zendesk