Tips and advice for successful follow-up email automation (plus free templates)

Discover the best practices for follow-up email automation, including expert tips, advice and free templates for your own email automation.

What is customer engagement? The definitive guide

Learn how to create an effective customer engagement strategy that captures people’s attention, with examples for each stage of your customer journey.

Sales tax: definition, important terms and how to calculate it

Businesses selling goods and services in the US are liable to pay sales tax. Find out how much in this comprehensive guide.

9 after-sales service tips to keep new customers happy

In this article, learn how after-sales service can drive customer satisfaction. We also share some tips and high-level strategies to delight your customers.

Cross-selling and upselling: methods, benefits and tips

Should you cross-sell, upsell or both? Learn where you can apply these tactics to your B2B or B2C business.

What is a Tire Kicker? How to Spot and Avoid Them

What is a tire kicker? Tire kickers are both a bad fit for your product or service and the ultimate time-wasting sales leads. In this article, we’ll help you decipher the ‘tire kicker’ meaning by exploring what bad prospects look like and how they differ from prospective clients.

Manage Your Pipedrive Contacts Directly in Gmail with the New Pipedrive Gmail add-on

Use the new Pipedrive for Gmail add-on to manage email conversations with Pipedrive contacts and view vital deal info without switching tabs.

Coronavirus: How to reassure customers during the COVID-19 Pandemic

Learn how to reassure your customers with practical guidance during the COVID-19 health crisis. How to communicate your own business challenges.

How to forecast demand for a scaling financial services business

Reliable sales forecasting is crucial. Learn how to project sales success and revenue accurately in financial services forecasting.

Consultative Selling: How to build deeper, personalized relationships with prospects

Find out how consultative selling builds deeper, personalized sales relationships so you can meet more buyers' needs and thrive in competitive sales.

Using the customer journey to achieve sales success

If your business wants to reach broader audiences, try embracing the customer journey. Understanding their buying process can lead to sales success.

Digging deep to determine customer pain points and make the sale

How to identify customer pain points in sales. In this post, you will learn different types of pain points in a customer's situation.

Learn the tried-and-true techniques to get sales referrals

Referral sales lead to better customer retention and lifetime value. Learn effective ways to ask for sales referrals from your customer base.