UX Researcher, mixed methods

Estonia, Tallinn - Product Intelligence - Hybrid

We’re on the lookout for a UX researcher, with mixed methods to dig deep into customer needs, behaviors, motivations and market opportunities to help us to make better business, go-to-market and product decisions in our Tallinn office.

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a UX researcher, with mixed methods to enhance our understanding of user behavior, needs, preferences market and competitors in our Tallinn office. If you’re someone who, through your insights, influences the product and marketing strategy and ensures that the product meets our customer needs, we’d love to meet you!

Your new adventure:

Collaborate closely with cross-functional teams (product management, design, marketing, engineering) to identify research needs and select the most appropriate research methods
Plan, design, and execute a range of mixed-method research studies, including qualitative and quantitative methods such as interviews, usability testing, surveys, and analytics
Analyze the findings of your research and put them into context
Communicate results and illustrate suggestions in compelling and creative ways to various stakeholders
Use research findings to identify business and product opportunities, guide the planning and prioritization process in marketing and product teams
Help establish and maintain a user-centered culture by evangelizing the value of UX research and advocating for the user throughout the product development process

Does this sound like you?

3+ years experience in user and/or market research, ideally in consultancy firms, research agencies, large research teams or organizations where research has been critical in facilitating data-driven business decision
A curious mind that seeks to understand people and processes with a focus on identifying workflows, behaviours, buying decisions and the ins-and-outs of human psychology in the business world
Interest in and experience executing hands-on, primary research
Experience translating research findings into strategic narratives
Experience in quantitative and qualitative research methodologies such as surveys, in-depth interviews, participant observation, and focus groups.
Good presentation skills, meaning you can deliver actionable insights and make clear recommendations while taking into account the interests and existing knowledge of your audience (designers, product managers, marketers, executive board members, etc.)
Experience with research tools and software such as SurveyMonkey, Alchemer, UserTesting, Optimal Workshop, Condens etc.
Familiarity with AI literacy, including the ability to design, evaluate, and integrate AI-driven tools into research workflows while upholding ethical and data privacy standards
Excellent written and verbal English skills
A team-oriented personality and the ability to work well with a variety of people from different departments, disciplines and backgrounds
Ability to work independently and autonomously

Why Pipedrive:

A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
Flexible working hours as long as you’re there for your team members
Freedom to execute your ideas with a passionate and motivated team supporting you
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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