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IT Application Engineer (AI Focus)

Estonia, Tallinn - Global Business Solution - Hybrid

We’re looking for an IT Application Engineer to join us in our Tallinn office and lead the integration of AI-powered solutions to enhance business applications and streamline operations.
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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We’re looking for an IT Application Engineer to join us in our Tallinn office and lead the integration of AI-powered solutions to enhance business applications and streamline operations. In this role, you’ll work closely with internal teams to implement AI technologies, improve user experience, automate workflows, and ensure seamless integration of business tools. If you’re passionate about staying ahead of AI trends, ensuring compliance with security policies, and delivering innovative solutions that drive business value, we’d love to meet you!

Your new adventure:

  • Research, evaluate, and integrate AI-powered solutions to enhance business applications, automate workflows, and improve user experience and efficiency
  • Collaborate with internal teams and stakeholders to implement AI and automation technologies that improve user experience, efficiency, and optimize business operations
  • Develop and support solutions within enterprise applications and integrations, ensuring seamless integration of AI-driven featuresAutomate processes for improved efficiency, security, and scalability, while adhering to security policies and best practices
  • Analyze, develop, and deliver quality solutions to meet business needs, ensuring the successful implementation of AI-driven features
  • Work closely with internal stakeholders to build solutions that meet business needs and drive innovation
  • Monitor and manage updates for business applications, ensuring continuous improvement and integration of new features
  • Provide internal technical support within the domain, collaborating with internal teams and third-party vendors to resolve issues
  • Work across the business on projects and programs that deliver value to stakeholders, ensuring alignment with business goals
  • Execute defined tasks and procedures across a range of technologies and applications
  • Create new procedures and document solutions to ensure consistency and clarity across the business
  • Stay up to date with emerging AI trends, business applications, and automation technologies to leverage the latest tools for optimizing business operations

Does this sound like you?

  • 3+ years engineering experience with business applications and employee lifecycle management
  • Strong understanding of employee lifecycle management, including onboarding, offboarding, and related data flows
  • Understanding of AI-driven workflow automation and its application in enterprise environments
  • Proficient knowledge of compliance and security requirements when working with access control policies
  • Familiarity with AI APIs, such as OpenAI, Google AI, or similar
  • Ability to support solutions across the application lifecycle, from gathering requirements to implementation and ongoing support
  • Experience working within processes to deliver defined solutions
  • Working with others within a solution lifecycle
  • Experience working collaboratively with stakeholders across business functions
  • Experience working as part of a team, as well as the ability to lead and manage tasks independently
  • Experience with scripting/programming (e.g., Python, JavaScript) is an advantage

Why Pipedrive?

  • People-first culture – Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
  • Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
  • We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
  • Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
  • Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

    • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

    Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

    #LI-ME1 #LI-Hybrid


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