Technical Writer

Czech Republic, Prague - Customer Experience - Hybrid

We’re on the lookout for a technical writer to create and maintain Pipedrive’s knowledge base and help users get the most out of our product.

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We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re on the lookout for a technical writer to help us build and maintain Pipedrive’s knowledge base in our Prague office. This is a critical role that spans multiple areas across the organization. You’ll get the chance to work with our awesome product growth team, reporting directly to the head of experience optimization and working closely with the product team and business leaders. If you enjoy unraveling technical details and transforming them into easily digestible, user-friendly articles that empower others, we’d love to meet you!

Your new adventure:

Create and maintain product documentation for customers within the knowledge base and contextual help panel through a content management system
Collaborate with other teams within Pipedrive to ensure new product updates are covered
Respond to and manage internal requests
Collaborate with the localization team to ensure new and updated articles are translated into support core languages (EN, PT, ES, FR, DE)
Smoothly navigate the planning, writing, and editing process to ensure on-time delivery
Ensure knowledge base information is clear, fast to access, and meaningful, with the objective of increasing page views per ticket
Regularly review content and report trends or areas needing improvement
Manage and respond to feedback left on content
Contribute to discovering and testing the best ways to present information to our target audience

Does this sound like you?

Proven working experience with content writing and management
Ability to deliver high-quality documentation with strong attention to detail
Strong writing, editing, and English language skills (proficiency or native-level English is a plus)
Passion for creating great content
Ability to break down complex concepts into engaging and easily digestible content
Good understanding of how language choice affects the intended audience
Strong time management and prioritization skills
Excellent communication skills, both verbal and written
Results-driven mindset

Why Pipedrive?

A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of the usual nice perks and some more
Freedom to execute your ideas with a passionate and motivated team supporting you
Flexible working hours as long as you’re there for your team members
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary including all the benefits you’d expect from a great employer (25 days of vacation + 5 health days per year, private medical care, meal allowance for each workday in the Prague office, a monthly contribution for sports, books, and entertainment via the Benefitka card, 365-day Prague public transport ticket, paid sick leave days, retirement fund savings and extra vacation days as a tenure benefit)

Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

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If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Seems like the right job for you?

Join our team and be part of the success story

Apply now

About Pipedrive